Frequently Asked Questions
Having trouble logging in?
Steps to consider first when you cannot log into your account:
-Remove all cookies and disable all pop-ups.
-Only use Google Chrome, Microsoft Edge, or Mozilla Firefox.
-Verify your username, password, and primary email.
-If you enter the wrong password, the bar will fill with dots. This is not indicative of the length of the password you typed. Verify your username and password are correct and re-try to login.
I need to reset my username/password.
From the sign in page, click on “Forgot Your Password” and follow the prompts to reset your password.
If resetting your password does not work, your username may be incorrect. To reset your username, follow the prompts.
DO NOT create extra accounts if you cannot log in. If you are still having trouble after resetting both the username and password, please call the State Personnel Office.
Please make sure you are in the correct application system. External and internal applicants use different systems and therefore log in in different locations. View the links to the left to find the correct system.
What documents do I need to include?
1. Work Experience
You have the choice to either complete the work experience section of the application or upload a resume to your applicant profile. Prior to submitting your application, upload any attachments (resumes, transcripts, licenses, certificates etc.) to your profile (My Job Applications > My Attachments). Resumes must include the dates of employment (month and year) for each job and have details regarding your knowledge, skills and responsibilities.
Transcripts (offical or unoffical) must include the institution’s name, courses taken, and what degree was earned. Transcripts from outside the United States must be assessed for U.S. equivalency by a current NACES educational credential evaluation service. This assessment documentation must by attached to the applicant’s application.
For a list of current NACES members, please visit their website: https://www.naces.org/members
3. Professional Licenses
Information for any professional licenses held.
4. Military Documents
An electronic copy* (pdf or jpg file) of documentation required to claim Veteran’s or National Guard preference, if applicable.
How do I view/add/delete my attachments?
To attach a document to your profile, click on the three dots in the upper right-hand corner and click “Careers”. Then click on “My Job Applications”. At the end of your submitted applications is a section for My Cover Letters and Attachments. Select the “+” button to add an attachment.
Documents uploaded here to your profile will automatically be attached to ALL submitted applications. Please ensure documents are attached before the job close date.
The applicant also has access to delete any document that was uploaded through this method. Any document attached directly to a specific application cannot be deleted.
How do I check the status of my submitted applications?
To view your submitted applications, click on the three dots in the upper right-hand corner and click “Careers”. Then click on “My Job Applications”.
What does the status of my application mean?
Applied: Your application has been received, but not looked at yet.
Screened: Your application has been manually put through the screening steps and points have been applied associated with how you answered the screening questions.
Route: The Human Resources manager has selected you as one of the top 15 candidates and has sent your application to the Hiring Manager for further review.
In Progress: You application is either in reviewed, interview, offer, or hold status.
Not Selected: Your application has not been selected.
How do I change my submitted applications?
If you applied and want to make a change to your submitted application, withdraw your application first, then find the advertisement again and re-apply. Please ensure the position is currently being advertised prior to withdrawing your application. Once the posting has closed, you will not be able to re-apply. You cannot edit a submitted application.
How are candidates ranked?
With the approval of the State Personnel Board, our office re-instated a minimum qualification threshold for all state classifications. This threshold established the minimum education and minimum work experience recognized for an applicant to be eligible for the position being recruited.
Applicants will be asked questions during the application process to determine if they minimally qualify for a position. Applicants who meet the minimum qualifications will continue through the application process and will be ranked based on their responses to additional questions they respond to before submitting an application.
The Human Resource Representative confirms the qualifications of the candidates the hiring manager identifies to interview. This process takes place in order to comply with statute which requires the establishment of employment lists for the certification of the highest standing candidates to the prospective employer. The top 15 ranked applicants are routed to the hiring manager.
How does military preference work?
The State of New Mexico recognizes that preference shall be granted to United States Veterans, Disabled Veterans, National Guardsmen or residents of the state in accordance with eligibility requirements in accordance with provisions of NMSA 1978, Section 10-9-13.2 – Veterans’ preference for veterans honorably discharged from the Armed Forces of the United States, and NMSA 1978, Section 20-4-9 – Veterans’ preference extended to current National Guardsmen. Preference points are applied to the application after document verification is completed.
To be entitled to preference, a United States Veteran must meet the eligibility requirements in accordance with the provisions of NMSA 1978, Section 10-9-13.2 – Veterans’ preference for veterans honorably discharged from the Armed Forces of the United States and NMSA 1978, Section 20-4-9 – Veterans’ preference extended to current National Guardsmen. This means that the veteran had:
- An honorable or general discharge from the United States Armed Forces.
- An honorable discharge with a service-connected disability from the United States Armed Forces.
- Currently serving in the National Guard.
When applying for New Mexico State government jobs, eligible veterans and/or National Guard members should respond to the statewide question. Applicants claiming preference must submit appropriate documentation with their application.
How is preference assessed and verified?
If you are a United States Veteran or a current National Guard member, you will be granted 5 points, which will be added to your final passing numerical scores on applications after documentation verification.
If you are a United States Disabled Veteran, you will be granted an additional 5 points, which will be added to your final passing numerical scores on applications after documentation verification.
Veteran, Disabled Veteran and National Guard Documentation Requirements:
For appropriate preference points to be given, an applicant must provide for following documentation:
- Veterans and Disabled Veteran Documentation: You must provide a copy of your DD 214 Form (Long Form) and/or your Disability Determination letter (if applicable) of at time of application.
- National Guard Preference: You must provide an official statement from applicable branch of the Armed Forces showing you are a current member of the National Guard, or a NGB 22 Form at the time of application.
If you have any questions or require additional information regarding eligibility, please contact New Mexico State Personnel Office at (505) 476-7759 or via email at Applicant.Support@state.nm.us.
I meet minimum qualifications, but upon submission, I was notified that I do not.
If you do not meet minimum qualifications (based on the answer you provided), you will see a notification upon submitting that you do not meet requirements at this time. If you feel you made an error in your application, you may re-apply. To verify the information you provided, follow the above instructions to view your submitted applications. Within your application, you can view your results by clicking “Online Screening Results”.
I have questions regarding a particular job posting.
Please email the contact person listed on the job posting for any questions. You can find this by going to “My Job Applications” and then clicking the Job Description. The contact information will be in the supplemental information section.