Learn to create and maintain a work environment that is respectful and free from behaviors such as incivility, harassment, and bullying.

This course will help you transition seamlessly from employee to manager. First, you’ll learn about your new responsibilities and key differences between employee and manager roles. You’ll then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you’ll examine a few common challenges new managers face and how to overcome them.

This is a comprehensive course covering civil rights, discrimination, and diversity. It is required annually for all SoNM employees.

In this course, you’ll learn why you should delegate, how to do it, how to select the right people for the job, and how to get out of the way so they can complete their assignments.

In this course, you’ll review types of motivation. You’ll also understand the unique forces that motivate individuals—and use that knowledge to everyone’s advantage.

Learn how to prepare for and effectively conduct a feedback meeting, what to do when an employee reacts poorly, and how to respond to common negative reactions to feedback.

This course provides a guide to effective meetings—from both the meeting facilitator’s and the participants’ perspectives.

In this course, you’ll learn to give feedback effectively and continually. You’ll cover how to improve poor performance, challenge top performers, and meaningfully engage managers.

Learn why conflict happens, common reactions to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

Explore what mentoring is and how a great mentor can vault your career to the next level. You’ll then learn how to find a mentor and adopt the attitudes and behaviors you need to be a model mentee and the get the most out of the process.

Learn about the value of diversity, equity, and inclusion, and discover how unconscious bias can negatively impact recruitment and retention of a diverse workforce.

In this course, you’ll find a complete guide to mentoring others. That includes learning who a mentor is and what they do, how to lead productive mentoring sessions, and the do’s and don’ts of becoming an effective mentor.

A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your team.Learn to conduct exceptional job interviews—from preparation to follow-up—including your role as the interviewer, steps to prepare, asking strong interview questions, and creating a fair and positive interview experience for candidates.

Learn to receive and respond to feedback gracefully, such as how to react, what to do if you don’t agree with the feedback, and questions to solicit feedback that’s more helpful. You’ll also learn how best to seek more feedback to help you grow.

Create a successful, enjoyable, and meaningful career by identifying what you’re good at, what you enjoy, and what’s important to you. Knowing your strengths, interests, and values empowers you to make career choices that align with your authentic self.

In this course, learn to stand out in every step of the application process. You’ll learn how to write a compelling resume and cover letter. Then, you’ll master the art of interviewing to seal the deal and land a competitive job offer.

In this course, you’ll learn four communication styles, how to identify each, and how to adapt your own communication approach.

Learn how being a better teammate and employee can help you foster better working relationships with your coworkers and manager, analyze the role you play in your workplace relationships, and learn to repair a damaged working relationship.

This course guides you on how to work through conflict with coworkers to achieve positive outcomes.

Learn how to define communication, types of communication used at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood.

Learn a four-step process to help with difficult conversations, as how you can best reach a place of mutual understanding and overcome issues in the workplace.

Great communication skills are key to your professional success. Learn why communication skills are so important in the workplace, and how you can improve all three types: verbal, written, and nonverbal.

Learn what empathy is, why it’s an essential workplace skill, and how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.

Learn how to make a great first impression and converse comfortably, as well as strategies to overcome the challenges that we sometimes encounter when we communicate with others.

Learn strategies to make your first weeks on a new job a success, get tips to build a strong professional network, and complete the course with some practical tips to move from “newbie” to “rising star” as you work to grow your skills and career.

First, learn basic principles of time management, along with symptoms of poor time usage. Then discover how to track and analyze your time to boost productivity. Finally, you’ll get seven tips to start managing your time more effectively.

Learn to 1) define your writing goals, analyze your audience, and choose the best medium for your message; 2) explore techniques for structuring your writing, editing, and proofreading your work; and 3) ensure that it’s clear, concise, and courteous.

First, learn about the differences between a fixed mindset versus a growth mindset. Then explore how a growth mindset can benefit you and your team. Finally, uncover specific strategies to develop a growth mindset—and expand your possibilities

Learn what workplace ethics are and why they’re important. Then, you’ll get seven principles to guide your ethical behavior at work. Finally, you’ll explore a few of the most common ethical pitfalls in the workplace and how to avoid them.

In this course, you’ll learn how to map your career development plan, track progress, and add value to your role. You’ll also discover how to assess your goals, improve your personal brand, and get the career advancement you’ve been working toward.

Learn the benefits and challenges of maintaining integrity when making difficult workplace decisions, three forms of workplace integrity, and four steps to align your values and actions and become a professional that others trust, admire, and respect.

In this course, you’ll learn why the process of setting your goals is just as important as choosing targets that truly matter. You’ll also learn how to set goals that accurately reflect your purpose and find tools you can use to track your progress.

Most people feel at least a little unsettled by change. Explore five common reactions to change and identify your emotions. Then, learn four strategies to embrace change and focus on the things within your control, including managing your responses.

You’ll learn what sexual harassment is, how you can prevent it, and what you can do, as an employee or a manager, to address inappropriate behavior to build and maintain a respectful workplace that’s free of harassment and discrimination.

In this course, you’ll learn how to navigate some of the most common workplace challenges, from dealing with difficult people to overcoming your own mistakes.

Find out why we struggle to focus at work and learn how to optimize your body and mind to stay fresh throughout the day. Then, discover how clearing space can affect your concentration. Finally, learn to identify energy-draining sources and behavior.

Get the tools and training you need to drive your professional growth. Learn to 1) conduct a self-assessment, choose a path that aligns with your needs, and explore opportunities; and 2) set attainable career goals to create and implement your plan.

Presenting information well is a skill that will set you apart. Learn how to: 1) define objectives, organize content, and bring it to life with visual aids; 2) rehearse, identify areas for improvement, and cope with nerves; and 3) deal with tough questions.

We all make mistakes. The good news is that most mistakes aren’t career-ending. Rather, it’s your response to mistakes that matters most. Learn five steps to take after making a workplace mistake, along with four tips to handle the aftermath.

What part do you play in ensuring an effective, collaborative relationship with your manager? In this course, you’ll explore the art of “managing up”—making your employee-supervisor relationship the best and most effective it can be.

Learn the basics of professional behavior at work, including formal vs. informal communications, with examples of do’s and don’ts in real-world scenarios. When finished, you’ll understand how to build professionalism into every aspect of your job.

This course will help you determine when to bring issues to your manager. In addition, you’ll learn the best ways to get the help you need when you do escalate an issue.

This course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. You’ll be able to identify opportunities for healing, and get valuable strategies to manage the effects.

Chronic procrastination can hinder your productivity, damage your relationships with coworkers, impact your well-being, and more. Learn the real reasons for procrastination and how to break the cycle to reclaim your productivity.

In this course, you’ll learn what feedback is, why it’s valuable, and how to overcome the fear of giving it. You’ll also learn to follow a step-by-step feedback process, deliver an effective message, and handle difficult reactions.

You’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.

This course will introduce the fundamentals of customer service. You’ll learn how customer service impacts the work being done, how to balance being personable and being professional, and how you can meet and exceed customer expectations.

Essential customer service skills can make for an interaction that leaves people feeling like they received excellent service. In this course, learn what these essential skills are and how to develop and demonstrate them.

In this course, we’ll take a deeper dive into some of the topics in the previous “Four Essential Customer Service Skills” course. We’ll learn how to improve the customer experience by becoming a better listener and communicator.

This course teaches critical skills that will take your customer service game to the next level. Learn to work with different customer personality types, get advice for overcoming empathy fatigue, and get tips for troubleshoot issues.

Learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.

Explore the benefits of cultural sensitivity and get tools to excel in cross-cultural communication and customer service. These skills help create connections amid differences and respect for people different from ourselves.

This course provides an opportunity to explore the history of the Black experience and learn about a few of the many contributions that Black people have made to society through excellence and innovation in science, the arts, law and politics, sports, and more.

First, uncover what change management is and how change management models can help prepare for, implement, and sustain changes. Then, explore the basics of five foundational models and how they work.