CLASS SIZE LIMITED TO 20 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1760-9
What is the Communication and Conflict Resolution Skills (CCR) series?
The CCR series is a program of study consisting of six eLearning modules and one instructor-led training. The training series will help State of New Mexico employees gain strategies to improve communication skills no matter what your career level. You will learn and apply effective communication techniques and styles to handle any workplace conversation with confidence, from meeting new colleagues, to demonstrating your professional capabilities, to handling a difficult conversation or resolving a conflict.
The final, instructor-facilitated course – will provide you with opportunities to practice and apply skills through scenarios, role play, and small-group discussion. Following completion of the final course, you will receive a certificate of completion of the Communication and Conflict Resolution Skills Series.
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Communication and Conflict Resolution Skills (CCR) Program of Study |
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| Course Name | ELM Course Code | Delivery Method |
| Workplace Communication Fundamentals (CCR #1) | SoNM-1731 | eLearning |
| Master the Art of Verbal Communication (CCR #2) | SoNM-1750 | eLearning |
| Working Effectively with Different Communication Styles (CCR #3) | SoNM-1728 | eLearning |
| How to Have a Difficult Conversation (CCR #4) | SoNM-1732 | eLearning |
| Resolving Conflict with Coworkers (CCR #5) | SoNM-1730 | eLearning |
| Communicating with Empathy in the Workplace (CCR #6) | SoNM-1734 | eLearning |
| Communication and Conflict Resolution Skills Series Capstone Course (application and practice) | SoNM-1760 | Instructor-led (virtual classroom) |
How do I get started?
You can view class listings and register directly using the Enterprise Learning Management (ELM) system at https://elm.share.state.nm.us/. All six eLearning courses must be completed before enrolling in and completing the final course. Excluding the final course, the courses do not have to be taken in order, and may each be taken separately without completing the series. Learn more about training offered by the State Personnel Office on our website at: https://www.spo.state.nm.us/training/, or email us with questions at Personnel.Training@spo.nm.gov.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Personnel.Training@spo.nm.gov
Links: Register on ELM