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May 10, 2023 @ 9:00 am – 12:00 pm


*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-1760-9

What is the Communication and Conflict Resolution Skills (CCR) series?

The CCR series is a program of study consisting of six eLearning modules and one instructor-led training. The training series will help State of New Mexico employees gain strategies to improve communication skills no matter what your career level.  You will learn and apply effective communication techniques and styles to handle any workplace conversation with confidence, from meeting new colleagues, to demonstrating your professional capabilities, to handling a difficult conversation or resolving a conflict.

The final, instructor-facilitated course – will provide you with opportunities to practice and apply skills through scenarios, role play, and small-group discussion.  Following completion of the final course, you will receive a certificate of completion of the Communication and Conflict Resolution Skills Series.

Communication and Conflict Resolution Skills (CCR) Program of Study

Course Name ELM Course Code Delivery Method
Workplace Communication Fundamentals (CCR #1) SoNM-1731 eLearning
Master the Art of Verbal Communication (CCR #2) SoNM-1750 eLearning
Working Effectively with Different Communication Styles (CCR #3) SoNM-1728 eLearning
How to Have a Difficult Conversation (CCR #4) SoNM-1732 eLearning
Resolving Conflict with Coworkers (CCR #5) SoNM-1730 eLearning
Communicating with Empathy in the Workplace (CCR #6) SoNM-1734 eLearning
Communication and Conflict Resolution Skills Series Capstone Course (application and practice) SoNM-1760 Instructor-led (virtual classroom)

How do I get started?

You can view class listings and register directly using the Enterprise Learning Management (ELM) system at  All six eLearning courses must be completed before enrolling in and completing the final course. Excluding the final course, the courses do not have to be taken in order, and may each be taken separately without completing the series. Learn more about training offered by the State Personnel Office on our website at:, or email us with questions at

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email

Links: Register on ELM