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July 6, 2023 @ 9:00 am – 12:00 pm

**NOTE: This class session will have American Sign Language (ASL) interpretation.**

Customer Service Excellence (CSE) Series Capstone Course

Class code SoNM-1799-8


*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Customer Service Excellence (CSE) Series Capstone Course

The final, instructor-facilitated course in the Customer Service Excellence (CSE) Series will provide you with opportunities to practice and apply skills learned in the prerequisite six eLearning courses through scenarios, role play, and small-group discussion.  Following completion of the final course, you will receive a certificate of completion of the Customer Service Excellence Series.

How do I get started?

Learn more about the CSE series at:

You can view class listings and register directly using the Enterprise Learning Management (ELM) system at  All six eLearning courses must be completed before enrolling in and completing the final course. Excluding the final course, the courses do not have to be taken in order, and may each be taken separately without completing the series. Learn more about training offered by the State Personnel Office on our website at:, or email us with questions at

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email

Links: Register on ELM