Essentials of Supervision and Management

This course will help you transition seamlessly from employee to manager. First, you’ll learn about your new responsibilities and key differences between employee and manager roles. You’ll then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you’ll examine a few common challenges new managers face and how to overcome them.

In this course, you’ll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests.

This course provides a guide to effective meetings—from both the meeting facilitator’s and the participants’ perspectives.

In this course, you’ll learn why you should delegate, how to do it, how to select the right people for the job, and how to get out of the way so they can complete their assignments.

In this course, you’ll review types of motivation. You’ll also understand the unique forces that motivate individuals—and use that knowledge to everyone’s advantage.

Learn how to prepare for and effectively conduct a feedback meeting, what to do when an employee reacts poorly, and how to respond to common negative reactions to feedback.

A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your team. Learn to conduct exceptional job interviews—from preparation to follow-up—including your role as the interviewer, steps to prepare, asking strong interview questions, and creating a fair and positive interview experience for candidates.

Learn about the value of diversity, equity, and inclusion, and discover how unconscious bias can negatively impact recruitment and retention of a diverse workforce.

Learn why conflict happens, common reactions to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

In this course, you’ll learn to give feedback effectively and continually. You’ll cover how to improve poor performance, challenge top performers, and meaningfully engage managers.

This course is mandatory upon appointment to supervision. This is a hybrid course, and both sections must be completed in order to receive credit for the course. Completion of Part 1 (self-paced eLearning under course code SoNM-1914) is required in order to enroll in Part 2 (instructor-led, interactive course under course code SoNM-1915). Part 1 overviews requirements, evaluation cycles, and best practices. Part 2 provides practice setting goals, rating performance, and writing feedback comments.

Conducting Performance Evaluations (CPE) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance.  The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The hybrid CPE course is intended to support you in that effort.

This is the capstone course for the Essentials of Supervision and Management (ESM) program. All ten eLearning modules and the instructor-led “Managing Employee Performance” course must be completed before enrolling in this capstone course. This highly-interactive course provides opportunities to apply and practice the skills and knowledge from the eLearning modules through discussion and activities.