CLASS SIZE LIMITED TO 30 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-2082-

This course is mandatory within 90 days of entry into a supervisory position, with a required refresher every three years.

Conducting Performance Evaluations (CPE) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance.  The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The hybrid CPE course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the CPE course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course. Registration required.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Links: Register on ELM

CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-2060-

This training will help improve the accuracy and effectiveness of the use of employee discipline at the State of New Mexico by increasing familiarity with procedures and requirements. Learn more about how to implement the disciplinary process accurately and appropriately, as well as to ensure that just cause for disciplinary action is established. For managers and supervisors only.

Registration required.  Course is for management only.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Links: Register on ELM

Class Code: SoNM-1897-

n this course, we will discuss and practice fundamental workplace communication skills including communicating your verbal message clearly, and listening actively and empathetically. Good for teambuilding and refreshing skills.

​If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email learning.development@spo.nm.gov.

Links: Register on ELM

CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-1791-

For all levels of employees. Participants will learn to recognize workplace incivility, its causes and effects; identify characteristics and benefits of a culture of civility; and use strategies to create and maintain a culture of civility together as a team.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Links: Register on ELM

CLASS SIZE LIMITED TO 30 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-2082-

This course is mandatory within 90 days of entry into a supervisory position, with a required refresher every three years.

Conducting Performance Evaluations (CPE) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance.  The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The hybrid CPE course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the CPE course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course. Registration required.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Links: Register on ELM

Customer Service Excellence (CSE) Program Final Workshop

Class code SoNM-1799-

CLASS SIZE LIMITED TO 30 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Customer Service Excellence (CSE) Program Final Workshop

The final, instructor-facilitated course in the Customer Service Excellence (CSE) Program will provide you with opportunities to practice and apply skills learned in the prerequisite six eLearning courses through scenarios, role play, and small-group discussion.  Following completion of the final course, you will receive a certificate of completion of the Customer Service Excellence Series.

You can view class listings and register directly using the Enterprise Learning Management (ELM) system at https://elm.share.nm.gov/.  All six eLearning courses must be completed before enrolling in and completing the final course. Excluding the final course, the courses do not have to be taken in order, and may each be taken separately without completing the series. Learn more about training offered by the State Personnel Office on our website at: https://www.spo.state.nm.us/learning-development/, or email us with questions at Learning.Development@spo.nm.gov.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Link to register: Register on ELM

CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-2060-

This training will help improve the accuracy and effectiveness of the use of employee discipline at the State of New Mexico by increasing familiarity with procedures and requirements. Learn more about how to implement the disciplinary process accurately and appropriately, as well as to ensure that just cause for disciplinary action is established. For managers and supervisors only.

Registration required.  Course is for management only.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Links: Register on ELM

CLASS SIZE LIMITED TO 30 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

Class will be held In Person, in Albuquerque

Class Code: SoNM-2082-

This course is mandatory within 90 days of entry into a supervisory position, with a required refresher every three years.

Conducting Performance Evaluations (CPE) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance.  The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The hybrid CPE course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the CPE course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course. Registration required.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Links: Register on ELM

CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-2065-

This training will enable managers to utilize Performance Development Plans (PDPs) effectively to address underperformance, provide structured support, and enhance employee performance to drive individual and agency success. For supervisors and managers only.

Registration required.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.

Links: Register on ELM