Class Calendar
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Sun | Mon | Tue | Wed | Thu | Fri | Sat |
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Effective Workplace Communication 10:00 am Effective Workplace Communication Apr 2 @ 10:00 am – 11:30 am *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1897-2 n this course, we will discuss and practice fundamental workplace communication skills including[...] | Essentials of Supervision and Management (ESM) Program capstone course OVER ZOOM 8:30 am Essentials of Supervision and Management (ESM) Program capstone course OVER ZOOM Apr 3 @ 8:30 am – 4:00 pm *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1720-24 This is the capstone course for the Essentials of Supervision and Management (ESM)[...] | Conducting Performance Evaluations (CPE) – Part 2 9:00 am Conducting Performance Evaluations (CPE) – Part 2 Apr 4 @ 9:00 am – 11:00 am CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1915-6 As of Feb.[...] | ||||
Interpersonal Leadership Skills 9:00 am Interpersonal Leadership Skills Apr 9 @ 9:00 am – 12:00 pm *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1693-25 Registration required. Our course on Interpersonal Leadership Skills is new and improved! In[...] | Customer Service Excellence (CSE) Series Capstone Course 9:00 am Customer Service Excellence (CSE) Series Capstone Course Apr 10 @ 9:00 am – 12:00 pm Customer Service Excellence (CSE) Series Capstone Course Class code SoNM-1799-20 CLASS SIZE LIMITED TO 28 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be[...] | What’s Your Communication Style? 10:00 am What’s Your Communication Style? Apr 11 @ 10:00 am – 12:00 pm *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1677-49 This class helps learners identify their own preferred communication style, and to recognize[...] | ||||
Conducting Performance Evaluations (CPE) – Part 2 9:00 am Conducting Performance Evaluations (CPE) – Part 2 Apr 16 @ 9:00 am – 11:00 am CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1915-7 As of Feb.[...] | Customer Service Excellence (CSE) Series Capstone Course 9:00 am Customer Service Excellence (CSE) Series Capstone Course Apr 17 @ 9:00 am – 12:00 pm Customer Service Excellence (CSE) Series Capstone Course Class code SoNM-1799-21 CLASS SIZE LIMITED TO 28 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be[...] | OLÉ: Ongoing Leadership Education session 10:00 am OLÉ: Ongoing Leadership Education session Apr 18 @ 10:00 am – 11:00 am *This class is delivered remotely using the Zoom virtual meeting platform. Class Code: SoNM-1827-13 Welcome to OLÉ: Ongoing Leadership Education! April 18 topic: TBA This new series of monthly learning sessions is intended to provide[...] | Essentials of Supervision and Management (ESM) Program capstone course OVER ZOOM 8:30 am Essentials of Supervision and Management (ESM) Program capstone course OVER ZOOM Apr 19 @ 8:30 am – 4:00 pm *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1720-28 This is the capstone course for the Essentials of Supervision and Management (ESM)[...] | |||
Building Cultural Equity with Native Nations 8:45 am Building Cultural Equity with Native Nations Apr 23 @ 8:45 am – 12:30 pm CLASS SIZE LIMITED TO ALLOW FOR INTERACTIVITY. REGISTRATION REQUIRED. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1653-72 Pursuant to the State-Tribal Collaboration[...] Leading a Workplace Culture of Civility 9:00 am Leading a Workplace Culture of Civility Apr 23 @ 9:00 am – 12:00 pm CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1688-24 Supervisors and managers will[...] | Handling Conflict and Difficult Conversations 9:00 am Handling Conflict and Difficult Conversations Apr 24 @ 9:00 am – 12:00 pm CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1687-36 This class will use[...] | Communication and Conflict Resolution Skills (CCR) Series Capstone Course 9:00 am Communication and Conflict Resolution Skills (CCR) Series Capstone Course Apr 25 @ 9:00 am – 12:00 pm CLASS SIZE LIMITED TO 25 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1760-13 What is the[...] | ||||
Conducting Performance Evaluations (CPE) – Part 2 9:00 am Conducting Performance Evaluations (CPE) – Part 2 Apr 30 @ 9:00 am – 11:00 am CLASS SIZE LIMITED TO 30 PARTICIPANTS TO ALLOW FOR INTERACTIVITY. *This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees. Class Code: SoNM-1915-8 As of Feb.[...] |
CLASS SIZE LIMITED TO ALLOW FOR INTERACTIVITY. REGISTRATION REQUIRED.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1653-72
Pursuant to the State-Tribal Collaboration Act: All state agency managers and employees who have ongoing communication with Indian nations, tribes or pueblos shall complete a training provided by the state personnel office with assistance from the Indian affairs department, which training supports: (1) the promotion of effective communication and collaboration between state agencies and Indian nations, tribes or pueblos; (2) the development of positive state-tribal government-to-government relations; and (3) cultural competency in providing effective services to American Indians or Alaska Natives.
In this training, participants will develop a better understanding of how to engage and collaborate with Native communities in New Mexico. Participants will learn the omitted history of Native Nations in this country and its impact, as well as best practices of New Mexico Tribes and Pueblos. Through the duration of the course, participants will engage in interactive exercises to grow their awareness and knowledge of what it means to work more collaboratively with Native Peoples.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.
Links: Register on ELM
CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1688-24
Supervisors and managers will learn to recognize workplace incivility, its causes and effects; identify characteristics and benefits of a culture of civility; and use strategies to create and maintain a culture of civility.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email learning.development@spo.nm.gov.
Links: Register on ELM
CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1687-36
This class will use scenarios and breakout groups to help managers and supervisors recognize early indicators of conflict, and use strategies to soften or diminish negative responses in difficult conversations.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email learning.development@spo.nm.gov.
Links: Register on ELM
CLASS SIZE LIMITED TO 25 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1760-13
What is the Communication and Conflict Resolution Skills (CCR) series?
The CCR series is a program of study consisting of six eLearning modules and one instructor-led training. The training series will help State of New Mexico employees gain strategies to improve communication skills no matter what your career level. You will learn and apply effective communication techniques and styles to handle any workplace conversation with confidence, from meeting new colleagues, to demonstrating your professional capabilities, to handling a difficult conversation or resolving a conflict.
The final, instructor-facilitated course – will provide you with opportunities to practice and apply skills through scenarios, role play, and small-group discussion. Following completion of the final course, you will receive a certificate of completion of the Communication and Conflict Resolution Skills Series.
Communication and Conflict Resolution Skills (CCR) Program of Study | ||
Course Name | ELM Course Code | Delivery Method |
Workplace Communication Fundamentals (CCR #1) | SoNM-1731 | eLearning |
Master the Art of Verbal Communication (CCR #2) | SoNM-1750 | eLearning |
Working Effectively with Different Communication Styles (CCR #3) | SoNM-1728 | eLearning |
How to Have a Difficult Conversation (CCR #4) | SoNM-1732 | eLearning |
Resolving Conflict with Coworkers (CCR #5) | SoNM-1730 | eLearning |
Communicating with Empathy in the Workplace (CCR #6) | SoNM-1734 | eLearning |
Communication and Conflict Resolution Skills Series Capstone Course (application and practice) | SoNM-1760 | Instructor-led (virtual classroom) |
How do I get started?
You can view class listings and register directly using the Enterprise Learning Management (ELM) system at https://elm.share.nm.gov. All six eLearning courses must be completed before enrolling in and completing the final course. Excluding the final course, the courses do not have to be taken in order, and may each be taken separately without completing the series. Learn more about training offered by the State Personnel Office on our website at: https://www.spo.state.nm.us/learning-development/ or email us with questions at learning.development@spo.nm.gov.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email learning.development@spo.nm.gov.
Links: Register on ELM
CLASS SIZE LIMITED TO 30 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1915-8
As of Feb. 2024: this hybrid course replaces the former Managing Employee Performance (MEP) course that is required for all supervisors.
This course is mandatory upon appointment to supervision. This is a hybrid course, and both sections must be completed in order to receive credit for the course.
Completion of Part 1 (self-paced eLearning under course code SoNM-1914) is required in order to enroll in Part 2 (instructor-led, interactive course under course code SoNM-1915). Part 1 overviews requirements, evaluation cycles, and best practices. Part 2 provides practice setting goals, rating performance, and writing feedback comments.
Conducting Performance Evaluations (CPE) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance. The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The hybrid CPE course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the CPE course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course. Registration required.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.
Links: Register on ELM
This class will be split into two half-days: May 1 and May 2, 8:30 AM – 12 noon both days. You must attend both sessions.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1720-26
This is the capstone course for the Essentials of Supervision and Management (ESM) program that covers key supervisory and managerial competencies. All ten eLearning modules and the hybrid “Conducting Performance Evaluations” course must be completed before enrolling in this capstone course. This class is a highly interactive opportunity to review, apply, and practice the learning from the eLearning modules through discussion, role-play, and small-group breakouts to work on scenarios. Following completion of this course, participants will receive a Essentials of Supervision and Management program completion certificate.
Please note: You must complete the following ESM program courses prior to enrolling in this course:
Stepping Up: A Guide for New Managers and Supervisors | SoNM-1702 |
Introduction to Managing a Team | SoNM-1704 |
Holding Productive Meetings | SoNM-1705 |
Succeeding at Delegation | SoNM-1706 |
Motivating Your Team | SoNM-1708 |
Giving Employee Feedback | SoNM-1709 |
Conducting Effective Job Interviews | SoNM-1717 |
Promoting Diversity and Avoiding Bias | SoNM-1710 |
Managing Employee Conflict | SoNM-1712 |
Creating Success through Performance Management | SoNM-1711 |
Conducting Performance Evaluations (2-part, hybrid course) | SoNM-1914 and -1915 |
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel Office training, please email Learning.Development@spo.nm.gov.
Links: Register on ELM
This class will be split into two half-days: May 1 and May 2, 8:30 AM – 12 noon both days. You must attend both sessions.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1720-26
This is the capstone course for the Essentials of Supervision and Management (ESM) program that covers key supervisory and managerial competencies. All ten eLearning modules and the hybrid “Conducting Performance Evaluations” course must be completed before enrolling in this capstone course. This class is a highly interactive opportunity to review, apply, and practice the learning from the eLearning modules through discussion, role-play, and small-group breakouts to work on scenarios. Following completion of this course, participants will receive a Essentials of Supervision and Management program completion certificate.
Please note: You must complete the following ESM program courses prior to enrolling in this course:
Stepping Up: A Guide for New Managers and Supervisors | SoNM-1702 |
Introduction to Managing a Team | SoNM-1704 |
Holding Productive Meetings | SoNM-1705 |
Succeeding at Delegation | SoNM-1706 |
Motivating Your Team | SoNM-1708 |
Giving Employee Feedback | SoNM-1709 |
Conducting Effective Job Interviews | SoNM-1717 |
Promoting Diversity and Avoiding Bias | SoNM-1710 |
Managing Employee Conflict | SoNM-1712 |
Creating Success through Performance Management | SoNM-1711 |
Conducting Performance Evaluations (2-part, hybrid course) | SoNM-1914 and -1915 |
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel Office training, please email Learning.Development@spo.nm.gov.
Links: Register on ELM
CLASS SIZE LIMITED TO 30 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.
*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.
Class Code: SoNM-1915-9
As of Feb. 2024: this hybrid course replaces the former Managing Employee Performance (MEP) course that is required for all supervisors.
This course is mandatory upon appointment to supervision. This is a hybrid course, and both sections must be completed in order to receive credit for the course.
Completion of Part 1 (self-paced eLearning under course code SoNM-1914) is required in order to enroll in Part 2 (instructor-led, interactive course under course code SoNM-1915). Part 1 overviews requirements, evaluation cycles, and best practices. Part 2 provides practice setting goals, rating performance, and writing feedback comments.
Conducting Performance Evaluations (CPE) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance. The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The hybrid CPE course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the CPE course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course. Registration required.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.
Links: Register on ELM
Class Code: SoNM-1677-50
This class helps learners identify their own preferred communication style, and to recognize styles preferred by others, strengthening communication skills. Learn the four basic communication styles used by different people. Understanding these basic preferences will allow you to communicate more effectively and efficiently.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Learning.Development@spo.nm.gov.
Links: Register on ELM
Class Code: SoNM-1897-3
n this course, we will discuss and practice fundamental workplace communication skills including communicating your verbal message clearly, and listening actively and empathetically. Good for teambuilding and refreshing skills.
If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email learning.development@spo.nm.gov.
Links: Register on ELM