Communication and Conflict Resolution Skills (CCR) Series

The CCR series is a program of study consisting of six eLearning modules and one instructor-led training. The training series will help State of New Mexico employees gain strategies to improve communication skills no matter what your career level. You will learn and apply effective communication techniques and styles to handle any workplace conversation with confidence, from meeting new colleagues, to demonstrating your professional capabilities, to handling a difficult conversation or resolving a conflict.

CCR #1: Workplace Communication Fundamentals (SoNM-1731)

Learn how to define communication, types of communication used at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood.

CCR #2: Master the Art of Verbal Communication (SoNM-1750)

Learn how to make a great first impression and converse comfortably, as well as strategies to overcome the challenges that we sometimes encounter when we communicate with others.

CCR #3: Working Effectively with Different Communication Styles (SoNM-1728)

In this course, you’ll learn four communication styles, how to identify each, and how to adapt your own communication approach.

CCR #4: How to Have a Difficult Conversation (SoNM-1732)

Learn a four-step process to help with difficult conversations, as how you can best reach a place of mutual understanding and overcome issues in the workplace.

CCR #5: Resolving Conflict with Coworkers (SoNM-1730)

This course guides you on how to work through conflict with coworkers to achieve positive outcomes.

CCR #6: Communicating with Empathy in the Workplace (SoNM-1734)

Learn what empathy is, why it’s an essential workplace skill, and how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.

CCR #7: Communication and Conflict Resolution Skills Series Capstone Course (SoNM-1760)

This is the instructor-facilitated, capstone course for the Communication and Conflict Resolution Skills (CCR) Series. All six eLearning courses in this series must be completed before you can enroll in this capstone course. This highly-interactive course provides an opportunity to practice and apply the knowledge and skills from the eLearning modules.

Please note:

These courses are for New Mexico State Government Employees ONLY. Classes are offered free of charge. Seating is limited for the Capstone Course, so please register early to reserve your place. You will receive a confirmation of your registration.

If you are an individual with a disability who is in need of an accommodation to participate in the class, please email Personnel.Training@spo.nm.gov.