Course Series Learning Tracks
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The Training and Development Bureau offers series of courses bundled together for which a series completion certificate is available. Currently, there are five course series available:
Career Success Foundations (CSF)
New to the workforce? Start with this series to kick off your career on the right foot! The CSF series is a program of study consisting of twelve eLearning courses that will help State of New Mexico employees start off right in their careers, or review essential skills and knowledge to grow and develop as valued members of the State of New Mexico workforce. Topics covered in the series include demonstrating professionalism, workplace ethics and integrity, avoiding harassing behaviors, developing business communication skills, building good work relationships, time management, goal setting and achievement, and overcoming common challenges.
Communication and Conflict Resolution Skills (CCR)
Communication skills will benefit you no matter what job you perform. The CCR series is a program of study consisting of six eLearning modules and one instructor-led training. The training series will help State of New Mexico employees gain strategies to communicate well in various workplace situations. You will learn and apply effective communication techniques and styles to handle any workplace conversation with confidence, from meeting new colleagues, to demonstrating your professional capabilities, to handling a difficult conversation or resolving a conflict.
Customer Service Excellence (CSE)
The CSE series is a program of study consisting of six eLearning modules and one instructor-led training. The training series will help State of New Mexico employees improve essential service skills, no matter what type of customers you may interact with. Depending on your role, you may serve customers who are external, internal, constituents, clients, colleagues, and more. All types of customer service will benefit from learning strategies to create a truly excellent experience, including building skills for communication, patience, empathy, consideration of cultural differences, and handling people who are upset or angry.
Essentials of Supervision and Management (ESM)
Do you aspire to a leadership role, or want to build your supervisory and managerial competencies? The ESM series is a program of study consisting of ten eLearning modules and two instructor-led trainings. The series is intended for those new to supervision and management, those aspiring to supervision and management, and for supervisors and managers who wish to review foundational skills and enhance their professional growth and development
Professional Growth and Advancement (PGA)
Ready to take it to the next level? The PGA series is a program of study consisting of ten eLearning courses and a final assessment. The series is intended for all State employees, but especially those who may be beyond the very beginning of their careers and are seeking to build necessary skills to grow and advance into higher-level positions.
Workplace Wellbeing (WW)
Want some tips for self-improvement and growth? The Workplace Wellbeing (WW) series is a program of study consisting of eight eLearning courses and a final assessment. The series is intended for State employees at all levels who wish to explore strategies to increase their personal and professional wellbeing in order to be at their best.
Change Management (CM)
You know what they say: Nothing is permanent except change. Even though it’s unavoidable, change can be challenging. How can you help your team prepare for and adapt to changes in the workplace? We have you covered with a new mini eLearning training series on Change Management. Learn fundamentals of change management, models you can apply, and change communication best practices.