Essentials of Supervision and Management (ESM) Program

In this course, you’ll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests.

This course provides a guide to effective meetings—from both the meeting facilitator’s and the participants’ perspectives.

In this course, you’ll learn why you should delegate, how to do it, how to select the right people for the job, and how to get out of the way so they can complete their assignments.

In this course, you’ll review types of motivation. You’ll also understand the unique forces that motivate individuals—and use that knowledge to everyone’s advantage.

Learn how to prepare for and effectively conduct a feedback meeting, what to do when an employee reacts poorly, and how to respond to common negative reactions to feedback.

A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your team. Learn to conduct exceptional job interviews—from preparation to follow-up—including your role as the interviewer, steps to prepare, asking strong interview questions, and creating a fair and positive interview experience for candidates.

Learn about the value of diversity, equity, and inclusion, and discover how unconscious bias can negatively impact recruitment and retention of a diverse workforce.

Learn why conflict happens, common reactions to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

In this course, you’ll learn to give feedback effectively and continually. You’ll cover how to improve poor performance, challenge top performers, and meaningfully engage managers.

Managing Employee Performance (MEP) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance.  The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The MEP course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the Managing Employee Performance course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course.​

Please note: Completion of Managing Employee Performance (MEP) is a required prerequisite to enrolling in any other instructor-led manager/supervisor-level class. The ELM system will not permit enrollment in other classes for managers/supervisors if you do not have an MEP completion on record dated Sept. 2019 or later.

This is the capstone course for the Essentials of Supervision and Management (ESM) program. All ten eLearning modules and the instructor-led “Managing Employee Performance” course must be completed before enrolling in this capstone course. This highly-interactive course provides opportunities to apply and practice the skills and knowledge from the eLearning modules through discussion and activities.