CLASS SIZE LIMITED TO ALLOW FOR INTERACTIVITY. REGISTRATION REQUIRED.

*This class is delivered remotely using the Zoom virtual meeting platform. Zoom link will be shared with enrolled employees.

Class Code: SoNM-1653-59

Pursuant to the State-Tribal Collaboration Act: All state agency managers and employees who have ongoing communication with Indian nations, tribes or pueblos shall complete a training provided by the state personnel office with assistance from the Indian affairs department, which training supports: (1) the promotion of effective communication and collaboration between state agencies and Indian nations, tribes or pueblos; (2) the development of positive state-tribal government-to-government relations; and (3) cultural competency in providing effective services to American Indians or Alaska Natives.

In this training, participants will develop a better understanding of how to engage and collaborate with Native communities in New Mexico. Participants will learn the omitted history of Native Nations in this country and its impact, as well as best practices of New Mexico Tribes and Pueblos. Through the duration of the course, participants will engage in interactive exercises to grow their awareness and knowledge of what it means to work more collaboratively with Native Peoples.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Personnel.Training@spo.nm.gov.

Links: Register on ELM

Customer Service Excellence (CSE) Series Capstone Course

Class code SoNM-1799-6

CLASS SIZE LIMITED TO 24 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Customer Service Excellence (CSE) Series Capstone Course

The final, instructor-facilitated course in the Customer Service Excellence (CSE) Series will provide you with opportunities to practice and apply skills learned in the prerequisite six eLearning courses through scenarios, role play, and small-group discussion.  Following completion of the final course, you will receive a certificate of completion of the Customer Service Excellence Series.

How do I get started?

Learn more about the CSE series at: https://www.spo.state.nm.us/training/cse/

You can view class listings and register directly using the Enterprise Learning Management (ELM) system at https://elm.share.state.nm.us/.  All six eLearning courses must be completed before enrolling in and completing the final course. Excluding the final course, the courses do not have to be taken in order, and may each be taken separately without completing the series. Learn more about training offered by the State Personnel Office on our website at: https://www.spo.state.nm.us/training/, or email us with questions at Personnel.Training@spo.nm.gov.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Personnel.Training@spo.nm.gov

Links: Register on ELM

CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-1082-202

Managing Employee Performance (MEP) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance.  The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The MEP course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the Managing Employee Performance course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course. Registration required.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Personnel.Training@spo.nm.gov.

Links: Register on ELM

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-1693-18

Registration required. Our course on Interpersonal Leadership Skills is new and improved! In this three-hour, instructor-led workshop, you’ll learn how to build interpersonal skills necessary to be an effective and successful leader by learning about the domains that make up emotional intelligence and how to apply them in your workplace interactions. Leverage emotional self-awareness, self-regulation, empathy and trust-building to better manage professional relationships and lead your team. The course includes group discussions, reflective exercises, and small group activities to apply the frameworks you have learned and expand your leadership capacity.

Please note: You must complete Managing Employee Performance (MEP) prior to enrolling in this class. The ELM system will not permit you to enroll in additional classes for managers/supervisors if you do not have an MEP completion on record dated Sept. 2019 or later.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email personnel.training@spo.nm.gov.

Links: Register on ELM

CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-1688-18

Supervisors and managers will learn to recognize workplace incivility, its causes and effects; identify characteristics and benefits of a culture of civility; and use strategies to create and maintain a culture of civility.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email personnel.training@spo.nm.gov.

Links: Register on ELM

Class Code: SoNM-1677-41

This training helps learners identify their own preferred communication style, and to recognize styles preferred by others, strengthening communication skills. Learn the four basic communication styles used by different people. Understanding these basic preferences will allow you to communicate more effectively and efficiently.

​If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email personnel.training@spo.nm.gov.

Links: Register on ELM

Customer Service Excellence (CSE) Series Capstone Course

Class code SoNM-1799-7

CLASS SIZE LIMITED TO 28 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Customer Service Excellence (CSE) Series Capstone Course

The final, instructor-facilitated course in the Customer Service Excellence (CSE) Series will provide you with opportunities to practice and apply skills learned in the prerequisite six eLearning courses through scenarios, role play, and small-group discussion.  Following completion of the final course, you will receive a certificate of completion of the Customer Service Excellence Series.

How do I get started?

Learn more about the CSE series at: https://www.spo.state.nm.us/training/cse/

You can view class listings and register directly using the Enterprise Learning Management (ELM) system at https://elm.share.state.nm.us/.  All six eLearning courses must be completed before enrolling in and completing the final course. Excluding the final course, the courses do not have to be taken in order, and may each be taken separately without completing the series. Learn more about training offered by the State Personnel Office on our website at: https://www.spo.state.nm.us/training/, or email us with questions at Personnel.Training@spo.nm.gov.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Personnel.Training@spo.nm.gov

Links: Register on ELM

Class Code: SoNM-1827-3

Welcome to OLÉ: Ongoing Leadership Education!

This new series of monthly learning sessions is intended to provide continuing professional development and support for State of New Mexico supervisors and managers (aspiring or current) through one-hour presentations and discussions of leadership topics designed to provide practical, applicable ideas and suggestions. The OLÉ series will take place in 2023 on the third Thursday of each month at 10-11 AM over Zoom.

Zoom link can be found in session listing on ELM.  Calendar invite will be sent no later than one week in advance to those registered for session on ELM. Prior registration is not required to attend.

June 15, 2023 session: Change Management Tools for Leaders – Having a planned course of action can help leaders navigate change, whether expected or sudden. Discover how to lead better through times of change by utilizing five key actions.

Questions? Contact us at personnel.training@spo.nm.gov.

​If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email personnel.training@spo.nm.gov.

Links: Register on ELM

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-1720-14

This is the capstone course for the Essentials of Supervision and Management (ESM) program that covers key supervisory and managerial competencies. All ten eLearning modules and the instructor-led “Managing Employee Performance” course must be completed before enrolling in this capstone course. This class is a highly interactive opportunity to review, apply, and practice the learning from the eLearning modules through discussion, role-play, and small-group breakouts to work on scenarios.  Following completion of this course, participants will receive a Essentials of Supervision and Management program completion certificate.

Please note: You must complete the following ESM series prior to enrolling in this course:

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Personnel.Training@spo.nm.gov.

Links: Register on ELM

CLASS SIZE LIMITED TO 35 PARTICIPANTS TO ALLOW FOR INTERACTIVITY.

*This class is delivered remotely using the Zoom virtual meeting platform.  Zoom link will be shared with enrolled employees.

Class Code: SoNM-1082-203

Managing Employee Performance (MEP) helps managers and supervisors learn to implement the Employee Evaluation Cycle, write goals that promote employee growth and development, and rate employee performance.  The Employee Evaluation process is more than a mandatory review of performance; it’s an opportunity for you to ensure the success of every member of your team and the mission you serve. The MEP course is intended to support you in that effort. New Mexico State Personnel Board rule 1.7.9.9 requires the Managing Employee Performance course within 90 days of appointment as a supervisor or manager, but attendance is encouraged for any manager or supervisor who might benefit from the course. Registration required.

If you are an individual with a disability who is in need of an accommodation to participate in a State Personnel training, please email Personnel.Training@spo.nm.gov.

Links: Register on ELM